FAQ

Frequently Asked Questions
How can I contact you?
Click on “Contact Us” at the bottom of the page or e-mail us at riverdance@seemerch.com. We try to respond to all inquiries within 24 hours. Please note that our hours of operation are Monday thru Friday 9-6pm EST. We are unable to respond over the weekend.
How long will my order take?
For all purchases within the United States we ship via USPS Priority and UPS on a daily basis. Orders placed by noon EST will go out that same day pending stock availability. UPS Ground Delivery time is estimated as 3-5 Business Days. International orders are shipped via USPS and usually take 7-10 Business Days.
How much are your shipping and handling charges?
Shipping and handling charges within the continental United States are as follows:

For Orders totaling up to 1 lbs = $4.95
1 lbs to 2 lbs = $6.95
2 lbs to 4 lbs = $12.95
4 lbs & up = $14.95

Express Shipping:
2nd day air (US Only)= $9.95
Next day air (US Only)= $29.95

International (Please note that not all items are available to be shipped internationally. You will be contacted if an item is unavailable.) :

Canada up to 2 lbs = $14.50
Rest of the world up to 8 ounces = $14.50
Rest of the world 8 ounces to 2 lbs = $24.50
Rest of the world 2lbs to 4 lbs = $29.95

What forms of payment are accepted?
We accept any of the four major credit cards: Mastercard, Visa, Discover and American Express. For snail mail orders we gladly accept Check or Money Order.

Is my transaction secure?
Yes. Our transactions are encrypted and processed by Stripe.  Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.

All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe's internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe's infrastructure for storing, decrypting, and transmitting card numbers runs in a separate datacenter, and doesn't share any credentials with Stripe's primary services (API, website, etc.).

My merchandise was damaged when I received it. What do I do?
Though all merchandise is clearly scrutinized before leaving our warehouse items may become damaged in transit. Should this be the case feel free to give us a call on our toll free number (888) 432-7860 so that we can sort things out and quickly provide a replacement.

Are there refunds or exchanges?
We will gladly exchange any item. We offer an unconditional money back guarantee. If you are not completely satisfied with the quality of any item you may return it within 30 days for an exchange or your money back.

Can I cancel or add to my order once it is submitted?
Orders are processed fairly quickly, but if you find you do need to cancel or amend you can send an email thru our website or call our toll free number (888) 432-7860.

Do you ship outside of the United States?
We do ship out of the US. Please contact us for Shipping Rates

How can I apply to work for your company?
If you would like to work for us feel free to send your resume to riverdance@seemerch.com and we’ll be sure to pass it along to the Human Resources Department.